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FAQ 1

FAQ

General information

What time are check-in and check-out?

Check-in is from 14:00 to 22:30 and check-out is from 7:00 to 11:00.

What are the reception hours?

The reception is open until 10.30 pm.

What languages are spoken at the reception?

The languages spoken are Italian, English, French and German.

Where is Puntebianche B&B Resort and how can I/we reach it?

In the countryside between Ceglie Messapica and Ostuni, on the border with Salento.
The nearest airport is Brindisi Airport (Aeroporto del Salento), which is about 35–36 km from the village. If you hire a car, you can reach the property in about 35–45 minutes. There are numerous car hire companies directly at the airport and in the immediate vicinity.
Another nearby airport is Bari, approximately 83–84 km away.
The nearest motorway exit is generally considered to be Bari Sud, on the A14 Bologna–Taranto motorway, which is about 75–85 km from Ceglie.
The nearest railway station to the resort is Ceglie Messapica, on the Martina Franca–Lecce line, operated by Ferrovie del Sud Est; from the station, you will need to take a private hire taxi or a car. You can hire a car to reach the resort, as there are several car hire companies located just a few minutes’ walk from the station.

Is parking available at Puntebianche B&B Resort?

Yes, there is a car park on site.

What accessibility features does the Puntebianche B&B Resorthave?

The property has architectural barriers that prevent access for disabled guests.

Is Wi-Fi available at Puntebianche B&B Resort?

Yes, Wi-Fi is available in both the communal areas and the rooms.

Are pets welcome?

Yes, pets are allowed.

Do you provide luggage storage service?

Yes, at reception.

What amenities are the rooms equipped with?

All rooms are equipped with air conditioning, a fridge, a private bathroom and toiletries.

Is a city tax required?

No, there is no tourist tax.

What credit cards are accepted?

We accept Mastercard, Visa and Maestro.

Check-in/Check-out

How does check-in work at Puntebianche B&B Resort?

Online check-in or check-in on arrival with a member of staff at reception.

Is early check-in possible?

Yes, early check-in is possible upon request to the property.

Is late check-out possible?

Yes, late check-in is possible upon request to the property.

What are the reception hours?

The reception is open until 10.30 pm.

Are children allowed at Puntebianche B&B Resort?

Yes, children are welcome to stay at the property.

Are rooms accessible?

No, we do not have accessible rooms.

Breakfast

Is breakfast included?

Yes, breakfast is included.

What time is breakfast served?

Breakfast is served from 8.00 am to 10.00 am.

Where is breakfast served?

In the breakfast room, at the entrance to the Masseria.

What type of breakfast is served?

We serve an Italian breakfast featuring typical local sweet and savoury specialities, as well as an international breakfast.

Are gluten-free, vegetarian or vegan options available?

Yes, options are available for vegetarians, vegans and coeliacs.

SPA, Pool & Gym

Is there a SPA/wellness center at Puntebianche B&B Resort?

The Spa and Wellness area is currently closed.

Is there a pool at Puntebianche B&B Resort?

Yes, there is a swimming pool.

What are the pool hours?

The swimming pool is always open.

Do you provide pool towels?

Yes, towels are not provided in the room but can be supplied on request.

Payments and Cancellations

What is your cancellation policy?

For bookings made via the website, the flexible rate allows for cancellation without penalty up to 3 days before the day of arrival. In the event of cancellation or changes after the specified deadlines, the cost of the first night will be charged. For the non-refundable rate, the amount is non-refundable in the event of cancellation or changes. In the event of a no-show, the full amount of the booking will be charged.

For bookings made via Booking.com, cancellations are permitted without penalty up to 7 days before the day of arrival for the flexible rate. If you cancel or change your booking after the specified deadlines, you will be charged the cost of the first night. For the non-refundable rate, the amount is non-refundable in the event of cancellation or changes. In the event of a no-show, you will be charged the full amount of the booking.